Every Purchase is Backed by Lifetime Support and Our Commitment to 100% Satisfaction
A small family-owned audio store that treats its customers like family? That's Bloom Audio. We strive to make every customer interaction memorable...no nonsense, no pressure, just friendly conversations with one goal in mind – delivering the best possible audio experience for your unique needs.
Feedback from Our Customers
Like most audio people, I am extremely picky about my gear, but even more picky about the quality of service and customer care i receive. I come from a background of amazing Japanese customer kindness and comprehensive service at E-Earphone Japan, and Bloom Audio is the closest thing I have ever had the pleasure to experience in the USA. This is quite the highest mark I can give on my personal experience level. I will choose great care and service over a sale any day of the week. Andrew seriously went above and beyond. I am forever a return customer here for life. A+
In an age of two day shipping and big box stores, Bloom Audio sets itself apart by providing outstanding customer service both before and after purchase. I don’t need to shop around for personal audio equipment. Bloom Audio next time and every time. Thanks again for selling great products and your outstanding customer service.
Fantastic service! I had a lot of questions and I felt like they were handled expertly. The support staff here made it feel more like good conversation with a friend. I absolutely recommend this website to anyone looking! Good fast shipping too! Both items I purchased (Mojo and Solaris) were shipped priority within 24 hours! I never felt in the dark. Definitely will be back for my next purchase.
Phenomenal customer service. Small business, but dont let that deter from you receiving a large array of high-end goods and great response times from the owner, Andrew. He has been extremely accommodating throughout my process of returning an IEM and purchasing a new one. With the number of high end audiophile retailers increasing, Bloom Audio will be the first company I go to when purchasing new items.
Andrew was extremely helpful with my IEM purchase, answering all of my questions promptly without applying any pressure to purchase. The item I wanted was in stock and shipped the same day I placed the order. I would order from Bloom Audio again!
I've purchased a few things recently, with plans to make more purchases in the near future. I’ve never received such great customer service from any company. Don’t hesitate to buy from Bloom. You won’t be disappointed.
Andrew is great. Responds almost instantly and genuinely cares about his customers and their experiences. I was nervous at first to order from a website I hadn’t heard of before but one email to Andrew resolved that. If you’re not sure about making a purchase from a small business like this, send Andrew an email and I think you’ll see what I mean.
Processing & shipping was extremely fast! Product was received as expected. The cherry on top was the small gift and hand written thank you note that was also received with the product. I highly recommend you check out Bloom Audio.
The BEST customer service, no joke. I have ordered two products from them. I was so impressed with Bloom that I wanted to order a pair of IEMs as well, especially when they got the Campfire line. I was hesitant on spending so much on the Andromedas, but Andrew reached out and assured me they were worth it. He was definitely right! I will go to Bloom for all my online audio purchases from here on.